Russian Brides Leads the Fight in Customer Protection
With such popularity among gorgeous Russian-speaking girls worldwide, it’s easy to understand why Russian Brides has become one of the world’s leading online dating services. From our center of operations in Riga, we have built the largest and most trusted community of Russian-speaking girls located outside Russia. Our commitment to high-quality membership is why Russian Brides has shown such long-term dedication to honesty, integrity and member safety.
Together with our international partners in the introductions industry, Russian Brides has been fighting scam and dating fraud every step of the way. We have continued to make significant anti-scam investments and built our customer care and anti-fraud teams to maintain our reputation as the leading global matchmaking service.
Because all our operations are located outside of Russia, we believe we are best-placed to maintain ethical standards and defeat internet dating scams involving Russian-speaking women. We follow all anti-scam rules and regulations stipulated by international and EU law, receive no money from inside Russia, and are determined to keep our members safe, protected and scam-free.
We only work with reputable partners located in Poland, Ukraine, Slovenia, Moldova, Slovakia, Serbia, etc. and thoroughly check their integrity, thus jointly ensuring the high standards of Russian-speaking girl members.
Internet Dating Fraud Protection
No other company comes close to investing the same time, energy and resources necessary to oblige online dating partners to operate according to strict U.S. business standards and the International Marriage Broker Regulation Act of 2005 (IMBRA). Working inside the European Union makes it even more important for Russian Brides to deliver excellent consumer protection and successfully combat online dating fraud and scam.
The Russian Brides customer care team carries out comprehensive scam-prevention activities to help members only meet honest and real Russian-speaking girls. Our full-anti-scam duties include checking live chat services for fraudulent activity and reacting to reports of suspicious chat and internet dating fraud.
All single Russian-speaking girls who register on Russian Brides are personally contacted by Russian Brides’ anti-scam staff to verify their identity and contact information, and to confirm that (1) the Russian-speaking girl exists, (2) she knows and understands that she is a part of Russian Brides’ system and (3) she is interested in finding a match around the world and (4) understands the terms of her participation.
Russian Brides comprehensively validates the identity of each and every Russian-speaking girl who joins our service. No competing service offers the same level of verification, and many use third-parties to deliver fraud-protection and anti-scam activities, which we believe is self-defeating. Being at the forefront of anti-scam work means that Russian Brides is more able to quickly react to potential fraud or inappropriate activity.
The Russian Brides anti-scam team will always launch a fast and thorough investigation into possible scam and internet dating fraud among Russian-speaking women. The full and appropriate action will then be taken and members informed of the results. In all cases where improper or dishonest conduct is found, the Russian Brides scam and anti-scam team will remove the girl from the system, penalize any partner involved, and issue a refund to the affected member. Other follow-up offenses by a partner will be fined more severely, and we will break off all cooperation with partners who persistently offend.
Most dating services located in the European Union have seen positive changes in recent times, and scam prevention is now more successful than ever. At Russian Brides, we see this scenario as a positive change and an opportunity to develop and grow.
New Reality: Digitally Savvy Consumers
Live Chat with a potential match is a very valuable and potent tool. However, it is but the first in a series of steps towards a face-to-face meeting with a possible partner. All the advanced technology provided by Russian Brides to members in Live Chat is a prelude to the ultimate progress needed to find a Russian-speaking match. Ultimately, one must arrange a real in-person date wherever the Russian-speaking girl is living.
Communication with Russian-speaking girls always begins with writing a profile including personal details, which is then made available on the dating website. Details can be included such as first name, location, age, interests and other information such as who someone is looking for. Once a person has a better idea of who they are considering, they can arrange a one-to-one Live Chat. At this stage further questions can be asked to learn more about their potential partners.
During this process, Russian Brides and its international partners are responsible for reacting to complaints of scam or inappropriate behavior. The response of any professional organization should invariably be to investigate all reports, come to a clear understanding of the facts, document the findings in detail, and if there is a problem, resolve it. If fraud is found, they should refund a member’s fees and ensure that the perpetrators are removed from their system.
This is precisely the approach of Russian Brides. However, to help maintain this approach and successfully detect all cases of fraud and scam, Russian Brides strongly urges all members to immediately report anything that seems suspicious during any online chat. Russian Brides will immediately look into the issue, speak with all parties involved and take appropriate action to protect the best interests of members.
Summary
It is impossible for any dating service to anticipate and prevent all instances of internet dating fraud or web scam. However, Russian Brides has made significant progress by screening and monitoring both its dating partners and the Russian-speaking girls who register on the site. As a result, Russian Brides has been successful to a large degree in sorting out undesirable elements and potential scammers from abusing the service.